At Infuseflow, protecting your data and maintaining your trust is our highest priority. As an electronic health records system for infusion centers, we understand the critical importance of safeguarding sensitive patient information. We have implemented comprehensive security measures and policies to protect health information and ensure the integrity of our systems in accordance with HIPAA and other regulatory requirements.

Security Program Overview

Our security program is built on healthcare industry best practices and frameworks, incorporating multiple layers of protection to safeguard electronic protected health information (ePHI):

Organizational Security

• Leadership Commitment: Security is championed at the executive level with dedicated resources and oversight
• Security Team: A dedicated security team monitors and maintains our security posture
• Regular Reviews: We conduct quarterly security assessments and annual third-party audits
• Documentation: Comprehensive security policies and procedures are maintained and regularly updated

Employee Security

• Background Checks: All employees undergo thorough background checks before joining our team
• Security Training: Employees complete mandatory security awareness training upon hiring and quarterly thereafter
• Access Control: We follow the principle of least privilege, ensuring employees only access data necessary for their roles
• Security Agreements: All employees sign information security agreements outlining their responsibilities

Technical Controls

• Encryption: All ePHI is encrypted both in transit and at rest using industry-standard encryption protocols
• Multi-Factor Authentication: Required for all access to Infuseflow systems and patient data
• Vulnerability Management: Regular scans and timely patches for all systems to address security vulnerabilities
• Intrusion Detection: 24/7 monitoring for suspicious activities with automated alerts
• Backup and Recovery: Comprehensive backup strategy with regular testing to ensure data availability
• Access Controls: Role-based access controls to ensure appropriate access to patient information
• Audit Logging: Comprehensive audit trails that record all user activities within the system

Infrastructure Security

• Network Security: Enterprise-grade firewalls, network segmentation, and monitoring
• Cloud Security: Secure configuration of all cloud services with continuous monitoring
• Endpoint Protection: Advanced anti-malware and device management across all endpoints
• Physical Security: Secured facilities with controlled access to all equipment

Compliance and Certifications

As a healthcare technology provider, we maintain strict compliance with relevant industry standards and regulations:

• HIPAA Compliant (Security, Privacy, and Breach Notification Rules)
• SOC 2 Type II Certified
• Regular Security Risk Assessments

Incident Response

We maintain a comprehensive incident response plan that includes:

• Defined roles and responsibilities
• Detection and analysis procedures
• Containment strategies
• Eradication and recovery processes
• Post-incident analysis and reporting
• Customer notification protocols

Vendor Management

We carefully assess and monitor all third-party vendors with:

• Comprehensive security assessments before engagement
• Regular security reviews of existing vendors
• Contractual security requirements
• Monitoring of vendor access to our systems

Patient Data Protection

As an EHR system for infusion centers, we take specific measures to protect sensitive patient health information:

• Data Minimization: We only collect and retain necessary patient data
• Strict Access Controls: Access to patient information is limited to authorized personnel only
• Regular Security Risk Assessments: We conduct comprehensive assessments to identify and address potential vulnerabilities
• Secure Data Handling: Protected health information is always handled according to HIPAA requirements
• Secure Data Deletion: Patient data is securely deleted when no longer needed in accordance with retention policies
• Business Associate Agreements: We maintain appropriate BAAs with all partners who may access PHI

Healthcare-Specific Security Measures

As an EHR provider for infusion centers, we implement additional healthcare-specific security measures:

• Interoperability Security: Secure interfaces with other healthcare systems while maintaining data integrity
• E-Prescribing Security: Enhanced security for electronic prescription functionality
• Clinical Decision Support: Secure implementation of clinical decision support tools
• Patient Portal Security: Robust authentication and access controls for patient portals
• Medical Device Integration: Secure connections with medical devices in infusion centers

 

Security Contact

For security inquiries or to report security concerns, please contact:

Email: security@infuseflow.com
HIPAA Privacy Officer: privacy@infuseflow.com
HIPAA Security Officer: securityofficer@infuseflow.com

This security information is current as of April 2025 and is reviewed and updated quarterly in accordance with healthcare regulatory requirements.