Healthcare-grade security. HIPAA-compliant by design.
InfuseFlow is an electronic health records system built for ambulatory infusion centers. Protecting electronic protected health information (ePHI) is our highest priority — and we've implemented comprehensive safeguards that satisfy HIPAA's Security, Privacy, and Breach Notification Rules, independently verified through SOC 2 Type I certification.
Certified
Compliant
Built for the rules that govern PHI.
Administrative, physical, and technical safeguards protect ePHI end-to-end — encryption in transit and at rest, role-based access, MFA, audit logging, and continuous monitoring.
Access to PHI is limited to workforce members with a legitimate need, governed by minimum-necessary principles and documented policies.
Documented incident response and notification procedures ensure timely, compliant communication with affected parties and regulators.
We execute a BAA with every covered entity we serve. Our Privacy and Security Officers are available to your compliance team.
Security program overview
Our security program is built on healthcare industry best practices and frameworks, incorporating multiple layers of protection to safeguard electronic protected health information (ePHI).
Organizational Security
- Leadership commitment
Security is championed at the executive level with dedicated resources and oversight.
- Security team
A dedicated security team monitors and maintains our security posture.
- Regular reviews
We conduct quarterly security assessments and annual third-party audits.
- Documentation
Comprehensive security policies and procedures are maintained and regularly updated.
Employee Security
- Background checks
All employees undergo thorough background checks before joining our team.
- Security training
Employees complete mandatory security awareness training upon hiring and quarterly thereafter.
- Access control
We follow the principle of least privilege, ensuring employees only access data necessary for their roles.
- Security agreements
All employees sign information security agreements outlining their responsibilities.
Technical Controls
- Encryption
All ePHI is encrypted both in transit and at rest using industry-standard encryption protocols.
- Multi-factor authentication
Required for all access to InfuseFlow systems and patient data.
- Vulnerability management
Regular scans and timely patches across all systems to address security vulnerabilities.
- Intrusion detection
24/7 monitoring for suspicious activities with automated alerts.
- Backup and recovery
Comprehensive backup strategy with regular testing to ensure data availability.
- Access controls
Role-based access controls to ensure appropriate access to patient information.
- Audit logging
Comprehensive audit trails that record all user activities within the system.
Infrastructure Security
- Network security
Enterprise-grade firewalls, network segmentation, and monitoring.
- Cloud security
Secure configuration of all cloud services with continuous monitoring.
- Endpoint protection
Advanced anti-malware and device management across all endpoints.
- Physical security
Secured facilities with controlled access to all equipment.
Incident Response
- Defined roles
Clearly assigned responsibilities across the incident response team.
- Detection & analysis
Documented procedures for identifying and analyzing incidents.
- Containment
Pre-planned containment strategies to limit impact.
- Eradication & recovery
Structured processes to remediate and restore systems.
- Post-incident analysis
Reviews and reporting to drive continuous improvement.
- Customer notification
Defined protocols for timely customer communication.
Vendor Management
- Pre-engagement assessments
Comprehensive security review of every third-party vendor.
- Ongoing reviews
Regular re-assessments of existing vendors.
- Contractual requirements
Security obligations baked into every vendor contract.
- Access monitoring
Continuous monitoring of vendor access to our systems.
Patient Data Protection
- Data minimization
We only collect and retain necessary patient data.
- Strict access controls
Access to patient information is limited to authorized personnel only.
- Regular risk assessments
Comprehensive assessments to identify and address potential vulnerabilities.
- Secure data handling
Protected health information is always handled according to HIPAA requirements.
- Secure data deletion
Patient data is securely deleted when no longer needed, per our retention policies.
- Business Associate Agreements
We maintain appropriate BAAs with all partners who may access PHI.
Healthcare-Specific Security Measures
- Interoperability security
Secure interfaces with other healthcare systems while maintaining data integrity.
- E-prescribing security
Enhanced security for electronic prescription functionality.
- Clinical decision support
Secure implementation of clinical decision support tools.
- Patient portal security
Robust authentication and access controls for patient portals.
- Medical device integration
Secure connections with medical devices in infusion centers.
Healthcare-grade compliance, continuously verified.
- • HIPAA compliant (Security, Privacy, and Breach Notification Rules)
- • SOC 2 Type I Certified
- • Business Associate Agreements available
- • Regular security risk assessments
Security contact
For security inquiries or to report security concerns, please contact:
This security information is current as of April 2026 and is reviewed and updated quarterly in accordance with healthcare regulatory requirements.